Warranty

Unlike other brands, Pure Electrics warranty can be transferred to a new owner as long as proof or purchase is given to the new owner.

If you intend to transfer your warranty, please email service@moevs.com from the email address used to purchase confirming the order number (it looks like PS12345) with the name and contact details of the person to whom you would like to transfer the warranty.

Note: The warranty period remains the same from the date of original purchase

Pure Electric products are automatically registered under warranty beginning from the date of purchase, there is no requirement for you to do anything further.

In the UK, Pure Electrics E-Scooter warranty provides you with a 12-month protection against original defects in material and workmanship from the date of receipt.

For products requiring repair or maintenance no longer covered under our one-year warranty, we offer three options:

1) Home Repair​

We provide a range of spare parts on our website for simple repair and maintenance tasks. You can find these parts on our website HERE. ​If you need a part not listed, please contact us at service@moevs.com

​2) Local Repair

For more complex repairs, or if you prefer not to perform the repairs yourself, we partner with independent e-scooter repair agents across the country. To find your closest repair agent, their contact details, and to book your scooter in for repair, click HERE​

Alternatively, a local repair store may be able to assist you if our repair agents are too far away. Let us know which parts are needed, and we will email you an invoice and post the parts to your chosen repairer..

3) Warranty repair

Please complete the steps below. Our support team will review your request within 24 business hours.

Please send us an email with the following questions answered to service@moevs.com:

1. Was your scooter purchased directly through Pureelectric.be/nl?
   ………………………………………………………………………………………………
2. Pure Electric Order Number:
   ………………………………………………………………………………………………
3. What product was purchased?
   ………………………………………………………………………………………………
4. Serial number of your product:
   ………………………………………………………………………………………………
5. Description of your product issues:
   ………………………………………………………………………………………………
6. First Name:
   ………………………………………………………………………………………………
7. Last Name:
   ………………………………………………………………………………………………
8. Email Address:
   ………………………………………………………………………………………………
9. Phone Number:
   ………………………………………………………………………………………………
10. Your Address:
    ………………………………………………………………………………………………

Please ensure all fields are completed to avoid any delays in processing your request.

After completing all fields, please send the product to the following address:
Hallenweg 9, 5615 PP Eindhoven, The Netherlands

If you wish to proceed with this option, please email us the warranty file.

Once we have received the above details, we will email you a link to make the €40 payment for the courier and diagnostic fee.

We’re sorry your product has developed a fault and we’re on hand to help.

Before you start, please take a moment to familiarise yourself with our warranty information to make sure that your product is covered under warranty. You can find Pure Electric warranty directly information above.

To make a claim

Please send us an email with the following questions answered to service@moevs.com:

Did you purchase your scooter directly from Pureelectric.be/nl?
………………………………………………………………………………………………
Pure Electric Order Number:
………………………………………………………………………………………………
What product did you purchase?
………………………………………………………………………………………………
Serial Number of Your Product:
………………………………………………………………………………………………
Description of Your Product Issue(s):
………………………………………………………………………………………………
First Name:
………………………………………………………………………………………………
Last Name:
………………………………………………………………………………………………
Email Address:
………………………………………………………………………………………………
Phone Number:
………………………………………………………………………………………………
Your Address:
………………………………………………………………………………………………

Please ensure all fields are completed to avoid any delays in processing your request.

After completing all fields, please send the product to the following address:
Hallenweg 9, 5615 PP Eindhoven, The Netherlands

Your Pure Electric product has a unique identifier which we call the serial number. This is available on the box your scooter arrived in, on the product itself and via the Pure Electric App. For help on finding this on your product check the article below.

No, punctures and tyres are not covered under the Pure Electric warranty.

All tyres (including those filled with puncture prevention fluid) are subject to wear and tear from factors beyond our control, such as surface conditions, the pressure you inflate them to, and how far they've been ridden.

This is no different to other forms of wheeled transport (like a bike) and just like those products, they are designed to be fixed by the rider or a local repair shop.

How to avoid punctures

1. Check your tyre pressure every week and make sure your tyres are inflated to the recommended pressure. Pure Electric products should be filled to 36PSI.
2. Fill your tyre / inner tube with puncture protection fluid, available from most bike stores.

The warranty on accessories varies from product to product and not all accessories are covered under warranty.

The best place to find out if your product is covered under warranty is either in the user manual that came with the product, or to check the product page on our site, under the ‘Warranty’ tab.

If you are still unsure, please contact service@moevs.com and one of our customer team will be able to help you.